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River Rock Casino
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river-rock-casino, operating exclusively via river-rock-casino-ca.com, is committed to providing transparent, accessible, and legally compliant communication channels for all users, in full alignment with Canadian (CA) gambling regulations and industry best practices.
By integrating explicit contact mechanisms and legal disclaimers, this section ensures that all inquiries, support requests, and formal communications are processed according to the strict requirements of the British Columbia Lottery Corporation (BCLC) and other applicable CA authorities.
The following information and procedures have been structured to guarantee user rights, data security, and regulatory compliance, while optimizing accessibility and response efficiency.

Main Contact Channels and Company Details (System 1 + Data Integration)

  • Registered Address: 8811 River Road, Richmond, British Columbia, V6X 3P8, Canada (Headquarters and Legal Address)
  • Telephone (Main Office): +1-604-273-1895
  • Email Address (General Inquiries): [email protected]
  • Official Website: river-rock-casino-ca.com
  • Contact Form: Submit online inquiry
  • Licensing Status: Authorized and regulated by the British Columbia Lottery Corporation (BCLC) under active Casino Service Provider Agreement (valid through 2025)
  • Parent Company: Great Canadian Entertainment (in process of transfer to Petroglyph Development Group as of Nov 2025); Ultimate parent: Apollo Global Management (since 2021)

Contact Procedures and User Guidance (System 1/2 Combined - CCoT Optimized)

  1. General Inquiries and Support: Users may contact river-rock-casino via email, phone, live chat, or online contact form. All communication channels are monitored 24/7 to ensure prompt attention to user needs. Provide your name, valid contact information, and a clear description of your inquiry to facilitate efficient processing.
  2. Response Time Commitment: river-rock-casino aims to respond to all contact submissions within one business day. For urgent assistance, users are encouraged to utilize the live chat or direct phone contact, available at all times.
  3. Information Security and Privacy: All user communications are handled in accordance with CA privacy laws (including PIPEDA and relevant provincial legislation). Personal information submitted via any contact channel will be processed solely for the purposes of inquiry resolution, regulatory compliance, and service improvement. No data will be disclosed to unauthorized third parties.

Legal Disclaimers and User Protections (System 2 - CCoT Legal Bullet Structure)

  • Regulatory Compliance: All contact and support operations are conducted under the oversight of the British Columbia Lottery Corporation (BCLC). river-rock-casino, through river-rock-casino-ca.com, adheres strictly to CA gambling laws and user protection standards, including mandatory dispute resolution mechanisms and responsible gambling obligations.
  • Dispute Resolution: In the event of a complaint or service dispute, users are required to first submit their concerns via the official contact channels above. river-rock-casino will acknowledge receipt and initiate an investigation within one business day. If resolution is not achieved, users may escalate complaints to the BCLC or relevant regulatory body, as mandated by CA law. All steps and communications will be documented for transparency and regulatory audit.
  • Responsible Gambling and Vulnerable User Support: river-rock-casino provides comprehensive responsible gambling resources, including self-exclusion, deposit limits, and referral to certified support organizations. Users seeking assistance may request confidential support via any of the contact methods listed. All such requests are prioritized and managed in compliance with provincial and federal guidelines.
  • Jurisdictional Limitations: Contact and support services at river-rock-casino-ca.com are intended solely for users physically present within Canada, and primarily those residing in British Columbia. Access and use of contact mechanisms from outside permitted jurisdictions may be restricted in accordance with CA and BCLC rules.
  • Data Retention: Communications submitted to river-rock-casino will be retained in accordance with CA legal requirements and internal data governance policies, and will be subject to audit by regulatory authorities if necessary.

Contact Form Submission (System 1 - Factual Procedure)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Regional Compliance Note (CA, 2025): All contact and support procedures provided by river-rock-casino via river-rock-casino-ca.com are fully compliant with Canadian federal and British Columbia provincial gambling regulations as of 2025. Users are advised that all communications may be subject to regulatory review and that all legal rights and obligations are preserved in accordance with current CA law.