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Terms & Conditions

These Terms govern your relationship with the operator of river-rock-casino, accessible exclusively at river-rock-casino-ca.com. By using this site, you agree to be bound by these Terms, which are effective as of November 6, 2025.

Definitions

  • Operator: The entity responsible for managing river-rock-casino, under the Casino Service Provider Agreement with the British Columbia Lottery Corporation (BCLC), operating at 8811 River Road, Richmond, British Columbia, Canada.
  • User/Player: Any individual who creates an account and/or participates in gaming activities on river-rock-casino-ca.com.
  • Bet: A monetary stake placed by a User on a game or event offered by river-rock-casino.
  • Bonus: Promotional funds or offers provided to Users, subject to specific activation and wagering requirements.
  • Wager: The act of staking real or bonus funds on games or events.
  • Account: A registered User profile used to access gaming services, subject to verification and ongoing compliance checks.
  • Deposit/Withdrawal: The act of adding funds to or removing funds from a User's account using approved payment methods.
  • CA: Canada, specifically the province of British Columbia for regulatory purposes.

Account Registration

  1. Eligibility: Users must be at least 18 years of age and physically located in British Columbia, Canada, to register an account with river-rock-casino-ca.com. Proof of age and residency is mandatory.
  2. Registration Process:
    • Users must provide accurate personal information, including full name, valid email address, and residential address.
    • Email verification is required to activate the account.
    • Users must submit valid government-issued identification and, if requested, proof of address as part of Know Your Customer (KYC) procedures in accordance with BCLC and FINTRAC regulations.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their account credentials.
    • All data provided must be accurate and up to date; failure to do so may result in account suspension or closure.
    • Accounts are personal and non-transferable. Duplicate or fraudulent accounts are strictly prohibited.
  4. Regional Compliance Note: river-rock-casino only accepts registrations from individuals eligible under British Columbia law. Accounts may be subject to additional verification as required by BCLC or regulatory authorities.

Betting & Gameplay Rules

  1. Placing Bets:
    • Bets may only be placed by verified account holders using available funds.
    • Minimum and maximum bet limits are specified per game and may be adjusted by river-rock-casino in accordance with BCLC guidelines.
    • Types of bets offered include slots, table games, and live casino games, as permitted by local regulations.
  2. Cancellation & Modification:
    • Bets are considered final once confirmed and cannot be cancelled or altered except in cases of demonstrable technical error, as determined by river-rock-casino in accordance with BCLC dispute protocols.
  3. Conduct in Live Casino & Chat:
    • Users must act respectfully in all live gaming and chat environments. Abuse, insults, discrimination, or fraudulent activity will result in immediate removal and possible account suspension.
    • Collusion, cheating, or exploiting technical vulnerabilities is strictly prohibited and will be reported to authorities.
  4. Regional Compliance Note: All gaming activity is monitored for compliance with BCLC rules and provincial regulations governing fair gaming and responsible conduct.

Bonus Terms

  1. Activation & Wagering:
    • Bonuses are activated according to specific promotional terms as displayed on river-rock-casino-ca.com.
    • All bonuses are subject to wagering requirements, typically specified as a multiple of the bonus amount (e.g., 30x), which must be completed within a set period (no longer than 30 days from activation, unless otherwise stated).
  2. Prohibited Actions:
    • Use of bonus funds on restricted games, attempts to circumvent bonus conditions, or multiple account abuse will result in forfeiture of bonus and winnings.
    • Combining multiple promotions on a single deposit or game round is not permitted unless expressly authorized in the promotional terms.
  3. Policy on Combining Promotions: Only one promotion or bonus may be active at a time unless otherwise specified. Abuse of promotional offers will lead to exclusion from further offers and possible account closure.
  4. Regional Compliance Note: All bonus offers and related procedures comply with BCLC and provincial advertising and promotion standards as of 2025.

Payments & Withdrawals

  1. Deposits:
    • Acceptable payment methods include major credit/debit cards, supported e-wallets, and other options approved by river-rock-casino-ca.com. Cryptocurrency payments are only accepted where permitted by law and river-rock-casino policy.
    • Minimum and maximum deposit limits apply and are disclosed on the payment page.
  2. Withdrawals:
    • Withdrawals are processed using the same method as the initial deposit, wherever possible, in accordance with anti-money laundering (AML) regulations.
    • Identity verification (KYC) is mandatory prior to any withdrawal.
    • Processing times vary by method, typically within 1-5 business days, subject to additional review or regulatory checks.
    • Withdrawal limits and any applicable fees are clearly stated prior to transaction finalization.
  3. Refunds & Reversals:
    • Refunds of deposits or bets are not granted except in the event of technical error or regulatory requirement. Bonus funds are non-refundable once wagered or expired.
  4. Regional Compliance Note: All payment and withdrawal procedures comply with BCLC, FINTRAC, and relevant CA financial regulations as of 2025.

Limitation of Liability

  1. Operator Obligations:
    • river-rock-casino commits to fair gaming practices, accuracy of game results, and timely resolution of issues in accordance with BCLC standards.
  2. Exclusions of Liability:
    • The operator accepts no liability for losses arising from technical failures, software bugs, internet connectivity issues, or force majeure events beyond its control.
    • The operator is not responsible for damages resulting from unauthorized account access due to User negligence.
  3. Maximum Compensation:
    • In all cases, the maximum liability of river-rock-casino is limited to the amount of the bet or wager in dispute, and does not extend to indirect, incidental, or consequential damages.
  4. Protective Clause: These limitations do not exclude liability for gross negligence, intentional misconduct, or statutory obligations under CA law.

Intellectual Property Rights

  • Copyright: All content, designs, and software on river-rock-casino-ca.com are the exclusive property of river-rock-casino and its licensors.
  • Prohibition: Users may not copy, reproduce, distribute, or commercially exploit any content or software from river-rock-casino-ca.com without express written permission from the operator.
  • Trademarks: All trademarks, logos, and trade names are protected by applicable law and may not be used without authorization.

Privacy & Data Protection

All personal data provided to river-rock-casino is processed in accordance with the site's Privacy Policy and applicable Canadian and British Columbia data protection laws. Users are encouraged to review the Privacy Policy for detailed information on data processing practices.

Changes to Terms

  1. Notification Procedure:
    • river-rock-casino reserves the right to amend these Terms at any time. Users will be notified of material changes via registered email or a prominent banner on river-rock-casino-ca.com.
    • Changes take effect on the date indicated in the notification, but never earlier than 7 days after notice unless required by law.
  2. User Options:
    • Users who do not accept revised Terms must discontinue use of river-rock-casino-ca.com and may request account closure and withdrawal of available funds, subject to standard verification procedures.

Termination & Suspension

  1. Grounds for Action:
    • The operator may suspend or terminate accounts for violations of these Terms, suspected fraudulent activity, failure to meet eligibility requirements, or as required by regulatory authorities.
  2. Procedure:
    • Users will receive written notice by email detailing the reason for suspension or termination.
    • Available funds, less any amounts subject to investigation or regulatory retention, will be refunded upon verification of User identity and account review.
  3. User Initiated Closure:
    • Users may request account closure at any time via the official contact form or customer support channels. All outstanding obligations must be fulfilled prior to closure.
  4. Regulatory Compliance: All terminations and suspensions are conducted in accordance with BCLC regulations and applicable CA law as of 2025.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
  • Jurisdiction: Any disputes arising from or related to these Terms shall be resolved by the courts of British Columbia, unless otherwise required by applicable consumer protection or gambling legislation.
  • Dispute Resolution: river-rock-casino encourages Users to first seek resolution via the internal complaints process. If unresolved, disputes may be referred to BCLC or an approved alternative dispute resolution (ADR) provider prior to seeking court intervention.

Contact Information