Responsible Gaming

Responsible gaming is the principle by which river-rock-casino-ca.com ensures that gambling remains a conscious, enjoyable, and safe form of entertainment. We are committed to providing information, tools, and support to help our players gamble responsibly and seek assistance when needed.

Risk Awareness

OBSERVE: Recognizing the risks associated with gambling is crucial for prevention of problem gambling. In line with CA regulations and industry best practices, river-rock-casino-ca.com must inform players of potential addiction indicators and provide self-assessment tools.
EXPAND: The following signs may indicate emerging or existing gambling problems:

• Frequent betting that exceeds set spending or time limits
• Preoccupation with casino activities outside of play
• Borrowing money or selling personal items to gamble
• Neglecting work, family, or social obligations due to gambling
• Attempting to recover losses ("chasing")
• Feeling anxious, irritable, or guilty about gambling habits

REFLECT: To help identify risk behaviors, please consider this brief self-assessment:

• Do you often gamble longer or spend more than you intended?
• Have you tried unsuccessfully to cut back or stop gambling?
• Do you gamble to escape worries or problems?
• Has gambling caused financial difficulties for you or your family?
• Have others expressed concern about your gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use our responsible gaming tools and seek support resources listed below.

Limits & Tools

OBSERVE: CA regulations require licensed operators to offer practical tools for limiting gambling behavior, including deposit and session controls.
EXPAND: At river-rock-casino-ca.com, you can utilize the following responsible gaming features:

• Deposit Limits:
  • Set daily, weekly, or monthly deposit limits directly from your personal account dashboard ("Responsible Gaming" section).
  • Choose your preferred period and enter the maximum amount you wish to allow for deposits (e.g., $100/day, $500/week, or $1,500/month).
  • Confirm your selection; changes to decrease limits take effect immediately, while increases are subject to a 24-hour cooling-off period as required by BCLC standards.
• Session Timers & Time Spent Limits:
  • Enable session time reminders to alert you after a chosen period (e.g., 30, 60, or 120 minutes).
  • Access these controls in your account under "Responsible Gaming Tools."
• Time-Out ("Take a Break"):
  • Request a temporary pause from play for 24, 48, or 72 hours via the "Time-Out" option in your account settings.
  • During this period, you will not be able to log in or place bets, in accordance with CA player protection requirements.

For assistance with setting or modifying limits, contact our support team at [email protected] or +1-604-273-1895.

Self-Exclusion

OBSERVE: Self-exclusion is a regulatory obligation in CA, providing players with a robust mechanism to control or cease gambling.
EXPAND: river-rock-casino-ca.com offers both temporary and permanent self-exclusion options, ensuring compliance with BCLC and national standards.

1. Accessing Self-Exclusion:
   • Log into your account and navigate to the "Responsible Gaming" or "Self-Exclusion" section within your profile settings.
2. Choosing Exclusion Period:
   • Select a duration: 6 months, 1 year, 5 years, or permanent (lifetime).
   • Review the terms and confirm your decision by following the on-screen instructions.
3. Confirmation & Support:
   • Once submitted, you will receive written confirmation by email.
   • For assistance, contact our Responsible Gaming Department at [email protected] or +1-604-273-1895.
4. Consequences of Self-Exclusion:
   • You will be immediately blocked from logging in, making deposits, or placing bets for the selected period.
   • Withdrawals of remaining balances are permitted according to CA financial protection laws and BCLC guidelines, except in cases of suspected fraud or regulatory restriction.
   • Account access will not be restored until the exclusion period expires and a reinstatement request is received, subject to a mandatory review.

Legal Protection: All self-exclusion requests are handled confidentially and in accordance with CA privacy laws. Misuse or attempts to circumvent exclusion may result in permanent account closure and notification to regulatory authorities.

Support Resources

OBSERVE: Regulatory frameworks mandate comprehensive, accessible support for players experiencing gambling-related harm.
EXPAND: river-rock-casino-ca.com provides local and international resources, barrier tools, and support for affected families.

Local Support (Canada)

• British Columbia Gambling Support Line: 1-888-795-6111 (24/7, confidential, English & French)
• ConnexOntario: 1-866-531-2600 (24/7, English, French, other languages upon request)
• Centre for Addiction and Mental Health (CAMH): 1-800-463-6273 (Mon-Fri 9am-5pm; English & French)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada: Enroll in BCLC's "Game Break" self-exclusion program via gamebreak.bclc.com
• International:
  • UK: GamStop - gamstop.co.uk
  • Spain: RGIAJ - ordenacionjuego.es/en/rgiaj
• Blocking Applications: Gamban (gamban.com), BetBlocker (betblocker.org)

Family Support Resources

• Gam-Anon Canada: gam-anon.org (support for families of problem gamblers)
• CAMH Family Support: camh.ca
• Online Forums: Gambling Therapy Family & Friends Forum (gamblingtherapy.org)

Confidentiality: All support requests and contacts are handled with strict confidentiality, and professional assistance is always available.

Help for Family

OBSERVE: Families often need guidance on addressing gambling-related harm.
EXPAND: river-rock-casino-ca.com provides practical advice and access to support networks.

• Approaching a Loved One: Choose a private time to express your concerns calmly and non-judgmentally. Use "I" statements (e.g., "I am worried about you") and avoid blaming language.
• Engagement in Support: Encourage the person to access support services, join self-help groups, or speak to a professional counselor experienced in gambling issues.
• Family Support Links:
  • Gam-Anon Canada: gam-anon.org
  • CAMH Family Resources: camh.ca
  • Gambling Therapy Forums: gamblingtherapy.org
• Next Steps: Consider contacting a psychotherapist specializing in addiction or calling the British Columbia Gambling Support Line (1-888-795-6111).

Remember, seeking help is a positive step for both the individual and their loved ones.

Operator's Commitment

OBSERVE: Under BCLC and CA law, river-rock-casino-ca.com is obligated to monitor player activity for risk indicators.
EXPAND: Our internal responsible gaming program includes the following:

• Behavioral Risk Checks: Automated systems monitor for high-risk patterns such as rapid, repeated deposits, extended play sessions, and escalating wager sizes.
• Warning Messages: When risk thresholds are approached, pop-up notifications and direct warnings encourage players to review their gambling behavior and access support tools.
• Proactive Support Intervention: Our support team may reach out via email or phone if significant risk patterns are detected (e.g., repeated failed deposits, signs of distress in communications, rapid loss escalation), in accordance with CA privacy laws.
• Data Confidentiality: All monitoring strictly adheres to Canadian privacy and data protection regulations.

Our commitment is to foster a safe environment and act promptly in the interests of player wellbeing.

Updates

OBSERVE: Players must be kept informed of policy changes.
EXPAND: river-rock-casino-ca.com will notify users of material updates to responsible gaming policies via email (if you have provided consent) and prominent website banners. All updates comply with CA disclosure regulations.
REFLECT: Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Effective communication channels are required for responsible gaming support.
EXPAND: For personalized assistance, feedback, or self-control requests:

• Responsible Gaming Department Email: [email protected]
• Phone Support: +1-604-273-1895 (main office, Richmond, British Columbia)
• Feedback & Support Request Form: Contact Form

All communications are confidential and reviewed by our trained Responsible Gaming team. For more information, please refer to our full Responsible Gaming Policy or contact us directly at our headquarters: 8811 River Road, Richmond, British Columbia, V6X 3P8, Canada.